materi sma XI

EXPRESSING SATISFACTION AND DISSATISFACTION

MATERI PEMBELAJARAN                         

          Asking about satisfaction and dissatisfaction         

·                           How do you like your room?

·                           Is everything O.K?

·                           Is everything satisfactory?

·                           Are you satisfied?

·                           Did you find our service satisfactory?

·                           Do you want to complain about something?

·                           Was something not to your satisfaction?

·                           Are you dissatisfied with something?

Expressing satisfaction

·                            I really like my new haircut.

·                            I’m completely satisfied with everything you’ve done for me.

·                            It was satisfactory.

·                            Everything is fine, thank you.

·                            Everything was just perfect.

·                            I’m happy enough with it.

·                            It was okay. Not too bad

·                           Good enough.

Expressing dissatisfaction

·                         I am little dissatisfied with the service here.

·                         I am a bit disappointed with the program.

·                        The food was lousy.

·                         I’m tired of working here.

·                         I don’t like the color.

·                          I have a complaint.

·                         I’m very dissatisfied with the condition.

·                  I want to make a complaint.

Responding Dissatisfaction

·                            I see.

·                            I’m sorry to hear that.

·                            I’ll look into it.

·                            I’ll see what I can do about it.

·                            I’ll try and take care of it.

Examples :

Conversation 1

Waiter : Is everything O.K. here?

Man     : Yes, thank you. Everything is fine.

Waiter : Is your steak satisfactory?

Woman            : Quite good.

Waiter : How about your roast chicken, Ma’am? Is it O.K. too?

Woman            : It’s just right. Just the way I like it.

Waiter : Will there be anything else, then?

Man     : No, not at the moment.

Waiter : Very well, then. Have a nice day.

Man     : Thanks.

Conversation 2

Shopkeeper     : Good afternoon. Is there anything I can help  you with?

Customer         : Good afternoon. I am not satisfied with the shirt  I bought yesterday in this shop?

Shopkeeper     : Why? What’s wrong with it?

Customer         : Let me explain. I wear extra-large T-shirts. The one you gave me is extremely small.  See the  label is M not XL

Shopkeeper       : I am sorry, Sir

Vocabularies related to expressing satisfaction

·                          Satisfy       (verb)           =   membuat kepuasan                                

·                          Satisfaction            (noun)     =   kepuasan

·                          Satisfied    (adj.)       =   puas

·                         Satisfying               (adj.)       =   yang memuaskan

·                         Satisfactory            (adj.)       =   yang   puas

·                         Contented (adj.)       =   puas

·                          Pleased     (adj.)       =   senang

Vocabularies related to expressing dissatisfaction

·                         Dissatisfy                (verb)                =   tidak membuat puas

·                         Dissatisfaction       (noun)                 =   ketidak puasan

·                          Dissatisfied             (adj.)                =   tidak puas

·                          Dissatisfying           (adj.)                =   tidak memuaskan

·                          Dissatisfactory       (adj.)                 =   tidak memuaskan

·                          Discontented          (adj.)                  =   tidak puas

·                          Displeased              (adj.)               =   tidak senang

PRACTICE

In pairs, study the following dialogues and complete the table that follows. Then, perform the dialogues.

Example 1

Andi    :  Retno, I thought you were on vacation.

          Retno :  Well, I got back early.

         Andi    :  Why?

         Retno :  Well, I didn’t really enjoy being there.

         Andi        :  What happened?

         Retno :  Well, the beach was very dirty, and when I got there it was raining heavily. What

                         made it worse was the hotel where I stayed had a bad service.

         Andi    :  You seem to be unhappy with your vacation.

         Retno :  Yes, I’m quite displeased about it.

Example 2

Denias             :  Ian, where have you been? I’ve been looking for you for the past  six days.

 Ian      :  I just got back from Maluku.

 Denias            : Really? So you had your vacation there?

         Ian       : Well, actually I was visiting my grandparents. But, I also  visited some beaches  and a 

                   museum there.

 Denias            :  Did you have fun?

 Ian      : Absolutely. The beaches are great and the sea is full of   beautiful coral reefs.

 Denias            : Don’t tell me you went snorkeling!

 Ian      : Yes, I did. It was awesome. I’m really content with my trip.

 Denias            :  Oh, I wished I had been there too.

 Ian      :  You should go there sometime.

 Denias            :  Yes, I know.

Example 3

Retno : How’s your vacation in Bali?

 Ayu    : It was terrific! The beaches are beautiful and the sun set from        Tanah Lot is

                        magnicent.

 Retno : Really? What else did you do there?

 Ayu    : Oh, I went parasailing! It was the most breath-taking thing  that I’ve ever done.

 Retno             : Wow, it must be a very fun trip for you.

 Ayu    : Yes, I’m very satisfied with my vacation there. You must go there.

 Retno : Yes, I think I’ll do that

.

Exercise 1.

Complete the blanks based on what you hear in the spoken text.

Franklin and his customer  In electric shop.

Franklin           : good afternoon, Sir.

         Customer         : Good afternoon.             

Franklin                       : Oh.. you came here two days ago to buy a ……..(1) didn’t you?

Customer         : Yes, I did………(2) I came here.

F                       franklin       :Ehm… is there anything…(3) with the television you’ve bought, Sir? I would do any 

                           thing if it …..(4)you.

Customer         : No. the television set is very good. The picture is very…..(5). It really makes   

                             me……..(6)

Franklin                       : That’s good. I always sell…(7) with high quality.

Customer         : Now, I need a tape player for my daughter. she needs …(8) listening to English. 

Franklin                       : Certainly, Sir. Let me show you this one. It has both CD and cassette drives. Your

                            daughter must like it.

Customer         : Ehm.. it …(9) very good.how much it does it cost?

Franklin                       : It’s only $.... (10).